VAT invoice with deferred payment for educational institutions.

Terms and Conditions

TERMS AND CONDITIONS OF THE COMBO WALL ONLINE STORE

1. These Terms and Conditions set out the general terms, rules and method of sale conducted by Remi sp. z o.o., with its registered office in Warsaw, via the online store remi.biz (hereinafter referred to as the “Online Store”), and set out the rules and conditions for the provision by Remi sp. z o.o., with its registered office in Warsaw, of free electronic services.

§ 1. Definitions

1. Business Days
means weekdays from Monday to Friday, excluding public holidays.
2. Delivery
means the actual activity consisting in delivering to the Customer, by the Seller, via the Carrier, the Goods specified in the order.
3. Carrier
means the entity with which the Seller cooperates with regard to the Delivery of Goods:
a) a courier company.
4. Password
means a string of letters, numbers or other characters selected by the Customer during Registration in the Online Store, used to secure access to the Customer Account in the Online Store.
5. Customer
means an entity for whose benefit, in accordance with the Terms and Conditions and the provisions of law, electronic services may be provided, or with whom a Sales Agreement may be concluded.
6. Consumer
means a natural person performing a legal act with an entrepreneur that is not directly related to that person’s business or professional activity.
7. Customer Account
means an individual panel for each Customer, launched for the Customer by the Seller after the Customer completes Registration and concludes an agreement for the provision of the Customer Account Maintenance service.
8. Login
means the individual designation of the Customer, established by the Customer, consisting of a string of letters, numbers or other characters, required together with the Password to create a Customer Account in the Online Store. The Login is the Customer’s valid e-mail address.
9. Entrepreneur
means a natural person, a legal person or an organisational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity in its own name and performing a legal act directly related to that business or professional activity.
10. Terms and Conditions
means these terms and conditions.
11. Registration
means the actual activity performed in the manner specified in the Terms and Conditions, required for the Customer to use all functionalities of the Online Store.
12. Seller
means Remi sp. z o.o. with its registered office in Warsaw (04-445 Warsaw), ul. Szafarzy 71,
Tax ID (NIP): 113-278-33-47, REGON: 142097943, KRS: 0001078152,
entered into the Central Register and Information on Business (CEIDG);
e-mail: info@remi.home.pl,
being at the same time the owner of the Online Store.
13. Store Website
means the websites through which the Seller operates the Online Store, operating under the domain remi.biz.
14. Goods
means a product presented by the Seller via the Store Website that may be the subject of a Sales Agreement.
15. Durable Medium
means a material or tool enabling the Customer or the Seller to store information addressed personally to that person in a way that allows access to the information in the future for a period appropriate to the purposes for which the information is used, and that allows the stored information to be reproduced in unchanged form.
16. Sales Agreement
means a distance sales agreement concluded on the terms set out in the Terms and Conditions between the Customer and the Seller.

§ 2. General provisions and use of the Online Store

1.
All rights to the Online Store, including economic copyrights, intellectual property rights to its name, its internet domain, the Store Website, as well as to templates, forms and logos placed on the Store Website (excluding logos and photos presented on the Store Website for the purpose of presenting goods, the copyrights to which belong to third parties) belong to the Seller, and their use may take place only in the manner specified and compliant with the Terms and Conditions and with the Seller’s consent expressed in writing.
2.
The Seller will make every effort to ensure that use of the Online Store is possible for Internet users using all popular web browsers, operating systems, device types and internet connection types. The minimum technical requirements enabling use of the Store Website are a web browser in a version at least Internet Explorer 11 or Chrome 39 or FireFox 34 or Opera 26 or Safari 5 or newer, with JavaScript enabled, accepting “cookies” files, and an internet connection with a throughput of at least 256 kbit/s. The Store Website is optimised for a minimum screen resolution of 1024×768 pixels.
3.
The Seller uses a “cookies” mechanism, which, while Customers use the Store Website, is saved by the Seller’s server on the hard drive of the Customer’s end device. The use of “cookies” is intended to ensure proper operation of the Store Website on Customers’ end devices. This mechanism does not damage the Customer’s end device and does not cause configuration changes on Customers’ end devices or in the software installed on such devices. Each Customer may disable the “cookies” mechanism in the web browser of their end device. The Seller indicates that disabling “cookies” may, however, cause difficulties or prevent use of the Store Website.
4.
In order to place an order in the Online Store via the Store Website and in order to use services provided electronically via the Store Website, the Customer must have an active e-mail account.
5.
It is prohibited for the Customer to provide unlawful content and to use the Online Store, the Store Website or the free services provided by the Seller in a manner contrary to law, good morals, or infringing the personal rights of third parties.
6.
The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of Customers’ data being obtained and modified by unauthorised persons; therefore, Customers should use appropriate technical measures that will minimise the above risks. In particular, they should use antivirus and identity protection software for Internet users. The Seller never asks the Customer to provide the Password in any form.

§ 3. Registration

1.
In order to create a Customer Account, the Customer is obliged to complete free Registration.
2.
Registration is necessary to place an order in the Online Store.
3.
In order to register, the Customer should complete the registration form made available by the Seller on the Store Website and send the completed registration form to the Seller electronically by selecting the appropriate function in the registration form. During Registration, the Customer sets an individual Password.
4.
While completing the registration form, the Customer has the opportunity to read the Terms and Conditions, accepting their content by marking the appropriate box in the form.
5.
During Registration, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by marking the appropriate box in the registration form. In such a case, the Seller clearly informs the Customer of the purpose of collecting the Customer’s personal data, as well as the recipients of such data known to the Seller or anticipated by the Seller.
6.
The Customer’s consent to the processing of their personal data for marketing purposes is not a condition for concluding with the Seller an agreement for the provision, electronically, of the Customer Account Maintenance service. Consent may be withdrawn at any time by submitting an appropriate declaration to the Seller. The declaration may be sent, for example, to the Seller’s address via e-mail.
7.
After sending the completed registration form, the Customer immediately receives, electronically to the e-mail address provided in the registration form, confirmation of Registration by the Seller. At that moment, an agreement for the provision, electronically, of the Customer Account Maintenance service is concluded, and the Customer gains access to the Customer Account and the ability to change the data provided during Registration.

§ 4. Orders

1.
Information contained on the Store Website does not constitute an offer by the Seller within the meaning of the Civil Code, but only an invitation for Customers to submit offers to conclude a Sales Agreement.
2.
The Customer may place orders in the Online Store via the Store Website 24 hours a day, 7 days a week.
3.
A Customer placing an order via the Store Website completes the order by selecting the Goods of interest. Adding Goods to the order is done by selecting the command “ADD TO CART” under the given Goods presented on the Store Website.
After completing the entire order and indicating in the “CART” the method of Delivery and the form of payment, the Customer places the order by sending the order form to the Seller, selecting on the Store Website the button “I order and pay”.
Each time before sending the order to the Seller, the Customer is informed of the total price for the selected Goods and Delivery, as well as all additional costs that the Customer is obliged to incur in connection with the Sales Agreement.
4.
Placing an order constitutes the Customer’s offer to the Seller to conclude a Sales Agreement for the Goods covered by the order.
5.
After placing an order, the Seller sends confirmation of its placement to the e-mail address provided by the Customer.
6.
Next, after confirming placement of the order, the Seller sends to the e-mail address provided by the Customer information that the order has been accepted for processing. Information that the order has been accepted for processing is the Seller’s declaration of acceptance of the offer referred to in §4 section 4 above, and upon its receipt by the Customer, a Sales Agreement is concluded.
7.
After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a Durable Medium to the Customer’s e-mail address or in writing to the address indicated by the Customer during Registration or while placing the order.

§ 5. Payments

1.
Prices on the Store Website shown next to the given Goods are gross prices and do not include information regarding Delivery costs and any other costs that the Customer will be obliged to incur in connection with the Sales Agreement, about which the Customer will be informed when selecting the Delivery method and placing the order.
2.
The Customer may choose the following forms of payment for the ordered Goods:
a) bank transfer via the external payment system Przelewy24, operated by PayPro SA with its registered office in Poznań, 60-166 Poznań, ul. Grunwaldzka 182 (in this case, order processing will commence after the Seller sends the Customer confirmation of acceptance of the order and after the Seller receives information from the Przelewy24 system that the Customer has made the payment);
b) cash on delivery, payment to the Carrier upon Delivery (in this case, order processing will commence after the Seller sends the Customer confirmation of acceptance of the order);
c) traditional bank transfer.
3.
The Customer is each time informed by the Seller on the Store Website of the deadline by which the Customer is obliged to make payment for the order in the amount resulting from the concluded Sales Agreement.
4.
If the Customer fails to make payment within the deadline referred to in §5 section 3 of the Terms and Conditions, the Seller sets the Customer an additional deadline for payment and informs the Customer thereof on a Durable Medium.
Information about the additional deadline for payment also contains information that after the ineffective expiry of that deadline, the Seller will withdraw from the Sales Agreement.
In the event of the ineffective expiry of the second deadline for payment, the Seller will send the Customer on a Durable Medium a declaration of withdrawal from the agreement on the basis of Article 491 of the Civil Code.

§ 6. Delivery

1.
The Seller provides Delivery within the territory of the Republic of Poland.
2.
The Seller is obliged to deliver the Goods that are the subject of the Sales Agreement free from defects.
3.
The Seller posts on the Store Website information about the number of Business Days needed for Delivery and order processing.
4.
The Delivery and order processing time indicated on the Store Website is calculated in Business Days in accordance with §5 section 2 of the Terms and Conditions.
5.
The Delivery and order processing time indicated on the Store Website is calculated in Business Days from the date of concluding the Sales Agreement in the event the Customer chooses the “cash on delivery” payment option.
6.
Ordered Goods are delivered to the Customer via the Carrier to the address indicated in the order form.
7.
On the day the Goods are dispatched to the Customer, information confirming shipment by the Seller is sent to the Customer’s e-mail address.
8.
The Customer is obliged to examine the delivered shipment at the time and in the manner adopted for shipments of a given type. If any loss or damage to the shipment is found, the Customer has the right to request that the Carrier’s employee draw up an appropriate report.
9.
The Seller, in accordance with the Customer’s will, encloses with the shipment that is the subject of the Delivery a receipt or a VAT invoice covering the delivered Goods.
10.
In the event of the Customer’s absence at the address indicated by the Customer as the Delivery address when placing the order, the Carrier’s employee will leave a notice or attempt to contact the Customer by phone in order to arrange a time when the Customer will be present.
If the ordered Goods are returned to the Online Store by the Carrier, the Seller will contact the Customer electronically or by phone, arranging again with the Customer the Delivery date and cost.

§ 7. Statutory warranty (rękojmia)

1.
The Seller ensures Delivery of Goods free from physical and legal defects. The Seller is liable to the Customer if the Goods have a physical or legal defect (statutory warranty).
2.
If the Goods have a defect, the Customer may:
a) submit a statement on a price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective Goods with Goods free from defects or removes the defect;
b) this limitation does not apply if the Goods have already been replaced or repaired by the Seller, or if the Seller has failed to fulfil the obligation to replace the Goods with Goods free from defects or to remove defects.
The Customer may, instead of the defect removal proposed by the Seller, request replacement of the Goods with Goods free from defects, or instead of replacement request removal of the defect, unless bringing the item into conformity with the agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the manner proposed by the Seller.
When assessing whether costs are excessive, the value of the Goods free from defects, the type and significance of the identified defect, and the inconvenience to which another method of satisfaction would expose the Customer are taken into account;
c) request replacement of defective Goods with Goods free from defects or removal of the defect. The Seller is obliged to replace defective Goods with Goods free from defects or remove the defect within a reasonable time without excessive inconvenience to the Customer;
d) the Seller may refuse to comply with the Customer’s request if bringing the defective Goods into conformity with the Sales Agreement in the manner chosen by the Customer is impossible or, compared to the other possible manner of bringing the Goods into conformity with the Sales Agreement, would require excessive costs.
The Seller bears the costs of repair or replacement.
3.
The Customer exercising rights under the statutory warranty is obliged to deliver the defective item to the Seller’s address. In the case of a Customer who is a Consumer, the delivery cost is covered by the Seller.
4.
The Seller is liable under the statutory warranty if the physical defect is discovered before the expiry of two years from delivery of the Goods to the Customer.
A claim for defect removal or replacement of the Goods with Goods free from defects becomes time-barred after one year, but this period may not end before the expiry of the period specified in the first sentence.
Within this period, the Customer may withdraw from the Sales Agreement or submit a statement on a price reduction due to a defect in the Goods.
If the Customer requested replacement of the Goods with Goods free from defects or removal of the defect, the period for withdrawal from the Sales Agreement or for submitting a statement on a price reduction begins upon the ineffective expiry of the period for replacing the Goods or removing the defect.
5.
The Seller does not use out-of-court dispute resolution referred to in the Act of 23 September 2016 on out-of-court consumer dispute resolution.

§ 8. Complaints

1.
Any complaints related to the Goods or performance of the Sales Agreement may be submitted by the Customer in any form.
We prefer written form to the Seller’s registered office address indicated in §1 section 12 of the Terms and Conditions.
2.
Within 14 days from the date of a request containing a complaint, the Seller will respond to a complaint regarding the Goods or a complaint related to performance of the Sales Agreement submitted by the Customer.
3.
The Customer may submit to the Seller a complaint in connection with the use of free services provided electronically by the Seller.
A complaint may be submitted electronically and sent to info@remi.biz.
The complaint submission should include a description of the problem that occurred.
The Seller considers complaints immediately, but no later than within 14 days, and provides the Customer with a response.
4.
The Customer may use the complaint form made available by the Seller: Complaint form.

§ 9. Warranty

1.
Goods sold by the Seller may be covered by a warranty granted by the manufacturer of the Goods or by the distributor.
2.
For Goods covered by a warranty, information regarding the existence and content of the warranty is presented each time on the Store Website.

§ 10. Withdrawal from the Sales Agreement

1.
A Customer who is a Consumer and who has concluded a Sales Agreement may withdraw from it within 30 days without giving any reason.
2.
The withdrawal period begins when the Consumer takes possession of the Goods.
The Consumer may withdraw from the Sales Agreement by submitting to the Seller a statement of withdrawal.
This statement may be submitted, for example, in writing to the Seller’s address or via e-mail to the Seller’s address.
The statement may be submitted using the form template provided by the Seller on the Store Website at: Withdrawal form.
To meet the deadline, it is sufficient to send the statement before its expiry.
3.
In the event of withdrawal from the Sales Agreement, it is deemed not to have been concluded.
4.
If the Consumer submitted a statement of withdrawal from the Sales Agreement before the Seller accepted the offer, the offer ceases to be binding.
5.
The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Sales Agreement, refund all payments made by the Consumer, including the cost of Delivery of the Goods to the Consumer.
The Seller may withhold the refund of payments received from the Consumer until the Goods are returned or the Customer provides proof of return shipment, whichever occurs first.
6.
If the Consumer exercising the right of withdrawal chose a method of delivery other than the cheapest ordinary Delivery method offered by the Seller, the Seller is not obliged to refund the Consumer for the additional costs incurred by the Consumer.
7.
The Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which the Consumer withdrew from the Sales Agreement.
To meet the deadline, it is sufficient to send the Goods to the Seller’s address before the expiry of that period.
8.
In the event of withdrawal, a Customer who is a Consumer bears only the direct costs of returning the Goods.
9.
If, due to their nature, the Goods cannot be returned by post in the ordinary manner, the Seller informs the Consumer on the Store Website about the cost of returning the item.
10.
The Consumer is liable for any diminished value of the Goods resulting from using them in a manner exceeding what is necessary to determine the nature, characteristics and functioning of the Goods.
11.
The Seller refunds payments using the same method of payment used by the Consumer, unless the Consumer expressly agrees to a different refund method that does not entail any costs for the Consumer.
12.
The right to withdraw from the Sales Agreement does not apply to a Customer who is a Consumer with respect to agreements where the Goods are supplied in sealed packaging which, once opened, cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.

§ 11. Free services

1.
The Seller provides Customers, electronically, with the following free services:
a) Contact form;
b) Customer Account Maintenance;
c) Posting reviews.
2.
The services indicated in §11 section 1 above are provided 24 hours a day, 7 days a week.
3.
The Seller reserves the right to select and change the type, form, time and method of granting access to selected listed services, of which it will inform Customers in a manner appropriate for amending the Terms and Conditions.
4.
The Contact form service consists in sending a message to the Seller using the form placed on the Store Website.
5.
Resignation from the free Contact form service is possible at any time and consists in ceasing to send enquiries to the Seller.
6.
The Customer Account Maintenance service is available after Registration on the terms described in the Terms and Conditions and consists in providing the Customer with a dedicated panel within the Store Website enabling the Customer to modify the data provided during Registration, as well as to track the status of order processing and the history of completed orders.
7.
A Customer who has completed Registration may request that the Seller delete the Customer Account, and in the event such a request is submitted, the Customer Account may be deleted by the Seller within 14 days from submission of the request.
8.
The Posting reviews service consists in enabling Customers who have a Customer Account to publish on the Store Website individual and subjective statements of the Customer relating in particular to the Goods.
9.
Resignation from the Posting reviews service is possible at any time and consists in ceasing to post content by the Customer on the Store Website.
10.
The Seller is entitled to block access to the Customer Account and free services if the Customer acts to the detriment of the Seller or other Customers, violates provisions of law or the Terms and Conditions, as well as when blocking access to the Customer Account and free services is justified for security reasons, in particular: by the Customer breaking the security of the Store Website or by other hacking activities.
Blocking access to the Customer Account and free services for the above reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access.
The Seller notifies the Customer of blocking access to the Customer Account and free services electronically to the address provided by the Customer in the registration form.

§ 12. Customer’s liability for content posted by the Customer

1.
By posting content and making it available, the Customer voluntarily disseminates the content.
Posted content does not express the Seller’s views and should not be identified with its activity.
The Seller is not a content provider, but only an entity that provides appropriate ICT resources for this purpose.
2.
The Customer declares that:
a) the Customer is entitled to use economic copyrights, industrial property rights and/or related rights to, respectively, works, objects of industrial property rights (e.g. trademarks) and/or objects of related rights that make up the content;
b) the posting and making available, within the services referred to in §11 of the Terms and Conditions, of personal data, image and information concerning third parties has taken place lawfully, voluntarily and with the consent of the persons concerned;
c) the Customer consents to other Customers and the Seller viewing the published content, and also authorises the Seller to use it free of charge in accordance with the provisions of these Terms and Conditions;
d) the Customer consents to making adaptations of works within the meaning of the Act on Copyright and Related Rights.
3.
The Customer is not entitled to:
a) post, while using the services referred to in §11 of the Terms and Conditions, personal data of third parties and disseminate images of third parties without the permission required by law or the consent of the third party;
b) post, while using the services referred to in §11 of the Terms and Conditions, content of an advertising and/or promotional nature.
4.
The Seller is liable for content posted by Customers provided that it receives a notice in accordance with §13 of the Terms and Conditions.
5.
It is prohibited for Customers, while using the services referred to in §11 of the Terms and Conditions, to post content that could, in particular:
a) be posted in bad faith, e.g. with the intention of infringing the personal rights of third parties;
b) infringe any rights of third parties, including rights related to the protection of copyrights and related rights, protection of industrial property rights, trade secrets or related to confidentiality obligations;
c) be offensive or constitute a threat directed at other persons, contain vocabulary that violates good morals (e.g. through the use of vulgarities or terms commonly considered offensive);
d) be contrary to the Seller’s interest;
e) otherwise violate the provisions of the Terms and Conditions, good morals, applicable law, social norms or customs.
6.
Upon receiving a notice in accordance with §13 of the Terms and Conditions, the Seller reserves the right to modify or remove content posted by Customers while using the services referred to in §11 of the Terms and Conditions, in particular with respect to content which, based on reports from third parties or competent authorities, has been found to potentially constitute a violation of these Terms and Conditions or applicable law.
The Seller does not conduct ongoing monitoring of posted content.
7.
The Customer agrees to the Seller’s free use of content posted by the Customer within the Store Website.

§ 13. Reporting threats or infringements of rights

1.
If a Customer or another person or entity considers that content published on the Store Website infringes their rights, personal rights, good morals, feelings, morality, beliefs, rules of fair competition, know-how, a secret protected by law or under an obligation, they may notify the Seller of a potential infringement.
2.
The Seller, notified of a potential infringement, immediately takes action aimed at removing from the Store Website the content that is the cause of the infringement.

§ 14. Personal data protection

1.
Rules for the protection of Personal Data are set out in the Privacy Policy.

§ 15. Termination of the agreement (does not apply to Sales Agreements)

1.
Both the Customer and the Seller may terminate the agreement for the provision of electronic services at any time and without stating reasons, subject to preserving rights acquired by the other party before termination of the above agreement and subject to the provisions below.
2.
A Customer who has completed Registration terminates the agreement for the provision of electronic services by sending to the Seller an appropriate declaration of intent using any means of distance communication that enables the Seller to become familiar with the Customer’s declaration of intent.
3.
The Seller terminates the agreement for the provision of electronic services by sending to the Customer an appropriate declaration of intent to the e-mail address provided by the Customer during Registration.

§ 16. Final provisions

1.
The Seller is liable for non-performance or improper performance of the agreement; however, in the case of agreements concluded with Customers who are Entrepreneurs, the Seller is liable only in the event of intentional damage and within the limits of actual losses incurred by the Customer who is an Entrepreneur.
2.
The content of these Terms and Conditions may be recorded by printing, saving on a medium or downloading at any time from the Store Website.
3.
In the event of a dispute arising under a concluded Sales Agreement, the parties will seek to resolve the matter amicably.
The law applicable to the resolution of any disputes arising under these Terms and Conditions is Polish law.
4.
The Seller informs a Customer who is a Consumer about the possibility of using out-of-court methods for handling complaints and pursuing claims.
Rules of access to these procedures are available at the premises or on the websites of entities authorised to resolve disputes out of court.
These may include, in particular, consumer ombudsmen or the Provincial Inspectorates of the Trade Inspection, the list of which is available on the website of the Office of Competition and Consumer Protection.
The Seller informs that at http://ec.europa.eu/consumers/odr/ an online dispute resolution platform between consumers and entrepreneurs at the EU level is available (the ODR platform).
5.
The Seller reserves the right to amend these Terms and Conditions.
All orders accepted by the Seller for processing before the effective date of the new Terms and Conditions are processed on the basis of the Terms and Conditions in force on the date the Customer placed the order.
The amendment to the Terms and Conditions becomes effective 7 days after publication on the Store Website.
The Seller will inform the Customer 7 days before the effective date of the new Terms and Conditions about the amendment by means of an electronic message containing a link to the text of the amended Terms and Conditions.
If the Customer does not accept the new content of the Terms and Conditions, the Customer is obliged to notify the Seller of this fact, which results in termination of the agreement in accordance with §15 of the Terms and Conditions.
6.
Agreements with the Seller are concluded in Polish.
7.
These Terms and Conditions enter into force on 25/05/2018.