ORDER RETURN

§ 11. Withdrawal from the Sales Agreement

1.
A Customer who is a Consumer and who has concluded a Sales Agreement may withdraw from it within 30 days without giving any reason.
2.
The withdrawal period begins when the Consumer takes possession of the Goods.
The Consumer may withdraw from the Sales Agreement by submitting to the Seller a statement of withdrawal.
This statement may be submitted, for example, in writing to the Seller’s address or via e-mail to the Seller’s address.
The statement may be submitted using the form template provided by the Seller on the Store Website at: Withdrawal form.
To meet the deadline, it is sufficient to send the statement before its expiry.
3.
In the event of withdrawal from the Sales Agreement, it is deemed not to have been concluded.
4.
If the Consumer submitted a statement of withdrawal from the Sales Agreement before the Seller accepted the offer, the offer ceases to be binding.
5.
The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Sales Agreement, refund all payments made by the Consumer, including the cost of Delivery of the Goods to the Consumer.
The Seller may withhold the refund of payments received from the Consumer until the Goods are returned or the Customer provides proof of return shipment, whichever occurs first.
6.
If the Consumer exercising the right of withdrawal chose a method of delivery other than the cheapest ordinary Delivery method offered by the Seller, the Seller is not obliged to refund the Consumer for the additional costs incurred by the Consumer.
7.
The Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which the Consumer withdrew from the Sales Agreement.
To meet the deadline, it is sufficient to send the Goods to the Seller’s address before the expiry of that period.
8.
In the event of withdrawal, a Customer who is a Consumer bears only the direct costs of returning the Goods.
9.
If, due to their nature, the Goods cannot be returned by post in the ordinary manner, the Seller informs the Consumer on the Store Website about the cost of returning the item.
10.
The Consumer is liable for any diminished value of the Goods resulting from using them in a manner exceeding what is necessary to determine the nature, characteristics and functioning of the Goods.
11.
The Seller refunds payments using the same method of payment used by the Consumer, unless the Consumer expressly agrees to a different refund method that does not entail any costs for the Consumer.
12.
The right to withdraw from the Sales Agreement does not apply to a Customer who is a Consumer with respect to agreements where the Goods are supplied in sealed packaging which, once opened, cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.
13.
In the event of withdrawal from the agreement or a complaint, the returned goods should be sent to the following address: ul. Borysów 14, 05-230 Kobyłka.